Refund & Return Policy

At Karishma Aura, we take pride in offering high-quality handcrafted beauty and personal care products. Due to the nature of our products, we maintain strict policies regarding returns and refunds to ensure hygiene, safety, and product integrity.

Return Eligibility

We accept returns only under specific conditions. To be eligible for a return:

• The product must be unused, unopened, and in its original packaging
• The return request must be made within 48 hours of delivery
• You must provide proof of purchase (order ID or invoice)

Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return:

• Opened or used products
• Personal care and cosmetic items once unsealed
• Products purchased on sale or special offers (unless damaged)

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

• Share clear photos or videos of the issue
• Provide your order details for verification

After review, we may offer a replacement or refund as applicable.

Return Process

To initiate a return request:

• Contact us via email with your order details
• Wait for approval before sending the product
• Securely pack the item to avoid damage during return shipping

Returns sent without prior approval may not be accepted.

Refund Process

Once your return is received and inspected, we will notify you regarding the status of your refund.

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method
• Shipping charges are non-refundable unless the return is due to our error

Replacement Policy

In cases of damaged or defective items, we may offer a replacement instead of a refund, depending on product availability.

Cancellation Policy

Orders can be canceled only before they are shipped. Once dispatched, cancellations are not allowed.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account or payment method
• Contact your payment provider
• If the issue persists, contact us for assistance

Shipping for Returns

Customers may be responsible for return shipping costs unless the return is due to a damaged or incorrect product. Shipping costs are non-refundable.

Policy Updates

Karishma Aura reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting.

Contact Information

Brand Name: Karishma Aura

Email: Support@karishmaaura.com

Phone: +91 9632918848

Address: No.58/6 Mylasandra 6th Cross, Gramatanna kengeri bengaluru urban karnataka 560059